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Frequently Asked Questions
Quick answers to the most common questions from home service business owners.
Otto starts after onboarding and access are complete. Lead-response and review workflows can show activity quickly; ads, SEO, AEO, and operations workflows build over time. Actual timing varies by market, offer, spend level, access, and workflow type.
Sovereign is done-for-you, but real workflows still need your access, approvals, and business context. Otto can generate content, review responses, follow-up, reporting, and next actions, with approval mode available before anything customer-facing goes live.
Absolutely. We integrate with your existing website rather than replacing it. Otto layers on top of your current online presence — optimizing your Google Business Profile, managing reviews, running social campaigns, and driving traffic to your existing site. If your site needs SEO improvements, Otto handles that too.
You can cancel future renewal from your dashboard under Settings > Billing. There is no long-term Pilot contract or cancellation fee. Qualifying new subscriptions can request eligible subscription fees under the published 60-day policy; ad spend, third-party costs, and some setup work are excluded. After cancellation, access follows the billing and refund status shown in your account.
The ROI section reconciles connected lead, source, spend, booking, and paid-invoice events. It shows coverage gaps and keeps estimates separate from observed revenue, so missing data is not presented as known. Reporting availability and cadence follow the active plan and connected sources.
We use TLS in transit, provider-managed database encryption at rest, and AES-256-GCM application-layer encryption for stored integration credentials. Application access is tenant-scoped. Data may be processed by the subprocessors listed in the Trust Center to operate enabled features; it is not sold to competitors.
Sovereign can serve businesses with repeatable workflows across sales, customers, operations, admin, reporting, and growth. Home services are our first deep template pack, including HVAC, plumbing, electrical, roofing, landscaping, pest control, cleaning, painting, garage door, and general contracting.
Still need help?
Use the current support terms in your account for hours and response targets. For an urgent customer-facing issue, include the impact and activate the service's documented fallback while you wait.