How Otto works — and the promises we keep.
Otto talks to your customers. That’s a serious responsibility, so we made our rules public and plain. Four promises, no fine print.
AI-assisted interactions should be disclosed
AI-answered voice calls use a shared spoken disclosure. Chat and automated-message workflows are designed to identify AI assistance in the surrounding customer experience; deployment checks verify the disclosure for each enabled channel.
Customer data is used to operate your account
Sovereign does not build a shared training dataset from customer records or sell tenant data. Selected context is sent to disclosed inference providers when a workflow needs it, subject to the configured provider and account controls.
Autonomy is explicit, not implied
Low-risk internal work and configured lifecycle messages may run automatically. Sensitive outbound, destructive, legal/trust, and money-moving actions use stricter policies, approvals, or hard blocks. The activity trail shows what ran and why.
Clear limits and escalation paths
Prompts and validation rules instruct Otto not to invent prices, facts, or reviews. High-risk workflows should validate structured output and escalate uncertainty instead of silently guessing.
Disclosure and consent rules depend on the channel and location.
Sovereign provides disclosure controls and reviewed default copy, but customers remain responsible for confirming the rules that apply to their locations, industries, and communication channels.
Enable a customer-facing AI channel only after its disclosure, consent, opt-out, recording, and escalation behavior has been reviewed for that account.
This is a plain-language summary, not legal advice. See our Terms and Trust Center.
What Otto won’t do
Guardrails we built on purpose.
Invent prices, dates, statistics, or testimonials
Send outside the workflow’s configured consent and autonomy policy
Move money outside the agreed billing contract or approval policy
Pretend to be a human being
Use high-pressure or dark-pattern tactics
Make promises about work it can’t verify
Go deeper
Every promise above has a page that shows the receipts.
