Privacy Policy

1. Information We Collect

When you use Sovereign AI, we collect information you provide directly:

• Account Information: Name, email address, phone number, business name, and address provided during onboarding.
• Business Data: Industry vertical, service area, marketing budget, competitors, and other business details shared during setup.
• Payment Information: Processed securely by Stripe. We do not store credit card numbers.
• Service Data: Content generated by our AI services, chatbot conversations, review campaign data, email campaigns, and booking information.
• Usage Data: Pages visited, features used, and interactions with our dashboard.

2. How We Use Your Information

• Provide, maintain, and improve our AI marketing services
• Generate AI-powered content, chatbot responses, and marketing materials for your business
• Process payments and manage your subscription
• Send transactional emails (magic links, service notifications, billing alerts)
• Analyze service performance and generate your dashboard metrics
• Provide customer support

3. Third-Party Services

We use the following third-party services to deliver our platform:

• Stripe: Payment processing. Stripe's privacy policy applies to payment data.
• Anthropic (Claude AI): Powers our AI chatbot and content generation services. Business context is sent to generate responses.
• SendGrid: Email delivery for magic links, notifications, and email marketing campaigns.
• Vercel: Application hosting and infrastructure.

4. Data Retention

We retain your data for as long as your account is active. Upon cancellation, we retain data for 90 days to allow for reactivation, after which it is permanently deleted. You may request immediate deletion at any time by contacting us.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure session management, and access controls. Payment information is handled exclusively by Stripe's PCI-compliant infrastructure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

7. Cookies

We use essential cookies for authentication (session cookies). We do not use third-party tracking cookies or advertising cookies.

8. Contact Us

For privacy-related inquiries, contact us at privacy@trysovereignai.com.