Frequently Asked Questions
Everything you need to know about Sovereign. Can't find your answer? Contact us anytime.
Getting Started
How does Sovereign work?
You start with the Core 6 Pilot, complete onboarding, and we configure lead capture, response, booking, CRM follow-up, reviews, and ROI proof after required access is received. Managed growth channels are staged after setup.
How long does setup take?
The Core 6 setup target is 48 hours after onboarding and required access are complete. Voice, reviews, ads, and SEO depend on account access, approvals, routing, and spend. Time to first lead depends on your market, offer, and spend level.
Do I need any technical skills?
Absolutely not. Sovereign is a done-for-you service. We handle everything — setup, configuration, optimization, and management. You just monitor results in your dashboard.
What industries do you serve?
We specialize in home service businesses: HVAC, plumbing, roofing, electrical, landscaping, and general contracting. Our AI models are specifically trained on these verticals for maximum effectiveness.
Pricing & Billing
How much does Sovereign cost?
Most contractors start with the Core 6 Pilot at $497/month — a done-for-you entry point that proves the system in your own market. From there: Starter is $1,497/month with done-for-you lead generation, reviews, and booking; Growth (most popular) is $3,497/month with 6 AI services; and Empire is $6,997/month with every AI service we offer. Individual services are also available a la carte. Annual plans save you 2 months.
Are there long-term contracts?
No. All plans are month-to-month. You can cancel anytime with no penalties or hidden fees.
Is there a setup fee?
No setup fees for any bundle. Individual website builds have a one-time $3,500 setup fee, but it's waived when included in a bundle.
What payment methods do you accept?
We accept all major credit cards through Stripe. ACH and wire transfers are available for annual plans.
AI Services
What does the AI Chatbot do?
Our AI chatbot is custom-trained on your specific business. It answers customer questions, captures lead information, and books appointments — 24/7. It's embedded on your website with a single line of code.
How does AI Lead Generation work?
Our AI identifies high-intent prospects in your service area using multiple data sources. It then sends personalized outreach sequences via email and SMS, nurturing leads until they're ready to book.
What kind of content does the AI create?
The AI Content Engine produces 8 SEO-optimized blog posts per month, plus service pages, social media posts, and email campaigns — all tailored to your business and local market.
How does review management work?
After each completed job, our system automatically sends review request sequences to your customers. It also monitors every incoming review (positive and negative) and drafts an AI-generated, human-like response in your brand voice, ready for one-click approval before it publishes.
Results & ROI
What results can I expect?
Results vary widely by market, offer, ad spend, seasonality, and close rate. Sovereign is a pre-revenue platform — we do not publish case-study averages until we have permission-granted data from paying customers. What we do guarantee: a 60-day money-back policy so you can evaluate real performance in your own market before committing.
How quickly will I see results?
Sovereign deploys within 48 hours. On go-live, AI voice agents start answering missed calls immediately, review-generation campaigns activate within 24 hours, and AI-optimized ad campaigns begin their learning phase the moment spend turns on. SEO and AEO build over 60-90 days for long-term organic lead generation. Actual timing varies by market, spend level, and business type.
What's the money-back guarantee?
If you are not satisfied within 60 days for any reason, we will refund your subscription. No questions asked. Results vary by market and business — see our terms for details.
How do you track ROI?
Your dashboard shows real-time metrics: leads captured, appointments booked, reviews received, content published, email engagement, and estimated revenue impact. We calculate ROI based on your average job value.
Technical
Do I need a website?
No. Our AI Website Builder can create a high-converting site for you. If you already have a website, our chatbot and tracking can be added with a simple embed code.
Will this work with my existing CRM?
Our AI CRM works as a standalone system. We also offer integrations with popular CRMs like HubSpot, ServiceTitan, and Housecall Pro via API.
Is my data secure?
Yes. We encrypt data in transit (TLS) and at rest, enforce least-privilege access to production systems, isolate every tenant's data, and never share your data with third parties. All data is stored in US-based data centers.
Can I use this with my Google Business Profile?
Absolutely. Our AI SEO and Review Management systems integrate directly with your Google Business Profile to optimize your listing and manage reviews.
Support
What kind of support do you offer?
All plans include in-app support tickets, email support, and access to our knowledge base. Growth and Empire plans include priority support with 4-hour response times.
Can I talk to a human?
Yes! While our AI handles most tasks, you always have access to our human support team. Empire plan clients get a dedicated account manager.
What if I want to add or remove services?
You can upgrade, downgrade, or modify your services anytime from your dashboard. Changes take effect immediately with prorated billing.
Common Concerns
This sounds too good to be true. What's the catch?
There is no catch. We offer a 60-day money-back guarantee specifically because we are confident the results speak for themselves. We also have no long-term contracts. If it does not work, you get your money back and walk away. Our platform is built specifically for HVAC, plumbing, roofing, and electrical businesses.
Will AI-generated content sound robotic or hurt my brand?
Our AI is specifically trained on home service businesses and produces content that sounds natural and professional. Every piece of content is optimized for your local market and brand voice. The goal is natural, on-brand copy indistinguishable from a professional copywriter — you have full approval mode if you want to review before anything publishes.
I already have a marketing agency. Can I use both?
Yes. We recommend running both in parallel initially so you can compare results side by side in your own market. Many contractors evaluate Sovereign alongside their existing agency during the 60-day money-back window and decide based on what they actually see — not on our claims.
What happens to my data if I cancel?
Your data belongs to you. When you cancel, we provide a complete export of all leads, contacts, analytics, and content. We retain nothing after your account is closed.
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