Question 1

How does Sovereign work?

Accepted Answer

You start with the Core 6 — capture, response, booking, follow-up, reviews, and ROI. Setup maps it to your accounts, and each workflow follows its configured autonomy policy: some actions are automatic, while sensitive actions require approval and remain visible in the activity trail.

Question 2

How long does setup take?

Accepted Answer

The Core 6 has a 48-hour setup target once we have access to your accounts. Time-to-first-lead varies by your market and channels.

Question 3

Do I need technical skills?

Accepted Answer

No. It’s done-for-you and founder-led. If you can check email, you can use it — the setup and configuration happen with you, not handed to you as homework.

Question 4

What industries do you serve?

Accepted Answer

Home-service contractors: HVAC, plumbing, electrical, roofing, landscaping, and general contracting first, with more trades supported over time.

Question 5

How much does it cost?

Accepted Answer

Bundles run $199 (Pilot) → $1,497 (Starter) → $3,497 (Growth) → $6,997 (Empire), with Enterprise scoped separately. Current public checkout uses flat monthly pricing.

Question 6

Are there long-term contracts?

Accepted Answer

No. Every plan is month-to-month. Cancel by email anytime from your dashboard.

Question 7

Is there a setup fee?

Accepted Answer

No setup fee on the Core 6 bundles. Anything with a separate cost is listed transparently on the pricing page before you pay.

Question 8

What payment methods do you take?

Accepted Answer

Cards, wallets, and bank payments via Stripe's hosted checkout — our servers never store card numbers.

Question 9

What does the AI chatbot do?

Accepted Answer

After approved services, pricing rules, service area, escalation paths, and testing are configured, Otto’s chat assistant can answer in-scope visitor questions and capture lead or booking requests. It does not claim an appointment is confirmed until the connected availability system verifies it.

Question 10

How does lead generation work?

Accepted Answer

Sovereign first fixes the Core 6 loop: capture the inquiry, respond fast, help book it, follow up, request reviews, and show ROI. Managed SEO, ads, email, and social are added after setup when managed growth makes sense.

Question 11

How much content do you publish?

Accepted Answer

The Content Engine produces up to 8 SEO-optimized posts per month, plus service pages, on a content calendar you can review.

Question 12

How does review management work?

Accepted Answer

After an eligible completed job and documented permission, the workflow can send a policy-compliant review request. Otto can draft responses for review; nothing publishes unless the configured approval mode allows it.

Question 13

What results can I expect?

Accepted Answer

Results vary by market and business, and we do not publish case-study averages because we are pre-revenue and will not invent them. The supervised Pilot has explicit activation and evidence gates; access, consent, integrations, approvals, monitoring, and testing determine what can run. Eligible subscription fees follow the published 60-day policy, exclusions apply, and outcomes are not guaranteed.

Question 14

How quickly will I see results?

Accepted Answer

There is no universal activation or results timeline. Work starts after required access and decisions are available; each workflow becomes live only after its setup, consent, connection, approval, monitoring, and end-to-end test gates pass. Organic visibility and customer outcomes depend on the market and execution.

Question 15

What’s the 60-day money-back guarantee?

Accepted Answer

Qualifying new subscriptions can request a refund of eligible subscription fees under the published 60-day policy. Ad spend, third-party costs, and some setup work are excluded; processing and qualification follow the current terms.

Question 16

How do you track ROI?

Accepted Answer

The ROI section uses connected source data to link tracked leads, bookings, and verified revenue where the identifiers support it. It labels estimates, unknowns, and unverified revenue instead of presenting them as money made; GA4 can add traffic context after a valid connection.

Question 17

Do I need a website?

Accepted Answer

No. Sovereign layers on top of whatever you have, and can build you a custom site as an add-on if you want one.

Question 18

Does it work with my CRM?

Accepted Answer

It works standalone with a built-in CRM, and connects to ServiceTitan, Jobber, and Housecall Pro through the self-serve integrations framework during setup.

Question 19

Is my data secure?

Accepted Answer

Data is encrypted in transit and at rest, access is least-privilege and tenant-isolated, and cards are handled on Stripe’s hosted checkout — our servers never store card numbers. See the Trust Center for the full posture and subprocessor list.

Question 20

Does it work with Google Business Profile?

Accepted Answer

Yes — GBP optimization and posting are part of the SEO and reputation workflows once your Google account is connected.

Question 21

What support do I get?

Accepted Answer

Founder-answered email and help docs. Higher tiers get faster response targets — but every plan is answered by the person who built the system.

Question 22

Can I talk to a human?

Accepted Answer

Yes — you talk to the founder, not a call center. Email goes to the person who built the system.

Question 23

Can I add or remove services?

Accepted Answer

Anytime, prorated. Add modules from the Store or full services from the Marketplace as your needs change.

Question 24

This sounds too good to be true — what’s the catch?

Accepted Answer

The honest catch: we’re new and pre-revenue, so we have no customer results to show yet. Start with the $199/month supervised Pilot, month-to-month. Eligible subscription fees are covered by the published 60-day policy; setup, usage, ad spend, third-party charges, and other exclusions remain excluded. Outcomes are not guaranteed.

Question 25

Will AI content hurt my brand?

Accepted Answer

It’s trained on home-services language and runs in approval mode — you review before anything publishes. Otto drafts; you decide.

Question 26

I already have an agency — can I run both?

Accepted Answer

Yes, when contracts, budgets, permissions, and account ownership allow it. Define the baseline and compare verified activity during the evaluation window. The published 60-day policy covers eligible Sovereign subscription fees; other costs and outcomes are not guaranteed.

Question 27

What happens to my data if I cancel?

Accepted Answer

You get a full export, and your data is deleted on request — nothing is held hostage. Your connected accounts stay yours.

Frequently asked questions.

Getting started

Pricing & billing

AI services

Results & ROI

Technical

Support

The honest concerns

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